The terms behind D8Pro and this site

01Agreement to these terms

These Terms of Service govern your use of crystalclearglazing.ca, the D8Pro web application at www.d8pro.app, and any quote, estimate or proposal we issue through them. By using the site or portal you accept these terms. If you do not accept them, do not use the site.

02Use of the site

You may use this site to learn about our services, request a quote and submit project documents. You may not use it to interfere with its operation, attempt unauthorised access, scrape content at scale, or reverse-engineer any part of the portal.

You are responsible for the accuracy of the information and files you submit, and for confirming you have the right to share drawings and specifications with us.

03Client portal accounts

• Accounts are issued to named individuals at a company we do business with. Do not share credentials — request an additional account instead.
• Keep your contact details current and tell us promptly when an account should be closed, for example when someone leaves your firm.
• You are responsible for activity under your account. Notify us immediately at [email protected] if you suspect unauthorised use.
• We may suspend an account for security reasons, non-payment or misuse, and will tell you why.
• Documents in the portal are confidential to the project. Do not redistribute them outside your project team.

04Quotes and estimates

A quote generated through the portal is an offer to perform the scope described in it, on the terms stated in it. Unless the quote says otherwise:

• Prices are valid for 30 days from the quote date, in Canadian dollars, exclusive of HST.
• Pricing assumes the glass makeups, finishes, hardware and quantities listed. A change to any of them requires a revised quote.
• Pricing is based on the drawings and addenda listed on the quote. Later addenda are not included until priced.
• Aluminium, glass and hardware prices move with supplier quotations; where a supplier’s quote expires before award, we may re-price on written notice.
• Quantities from a digital takeoff are our interpretation of the documents and remain subject to field verification.

A quote becomes a contract only when we receive a signed subcontract or purchase order and issue written acknowledgement.

05Scope, drawings and submittals

Our scope is what the quote lists — inclusions, exclusions and clarifications are part of the offer, not boilerplate. Work not listed is excluded, including interior finishes, base-building framing, structural backup, hoisting where not stated, and remediation of conditions we did not create.

Shop drawings, engineering calculations and samples are submitted for review before fabrication. Fabrication begins on written approval; approving a submittal that departs from the contract documents does not relieve either party of the underlying requirement. Delay in submittal review shifts fabrication and installation dates accordingly.

06Payment, holdback and liens

• Progress invoices are issued monthly against work performed and materials delivered or stored.
• Payment terms follow the Ontario Construction Act prompt-payment regime: 28 days from a proper invoice, unless a notice of non-payment is issued within 14 days.
• Statutory holdback is released per the Act. Interest on overdue amounts accrues at 1.5% per month.
• Title to materials passes on payment; risk passes on delivery to site.
• We reserve all lien and trust rights available to us, and will preserve them within statutory deadlines.

07Schedule and site conditions

Installation dates assume continuous, safe and unobstructed access to the work areas, a structure within the tolerances shown on the approved shop drawings, adequate hoisting and power, and temperatures within the sealant and glazing manufacturers’ published limits.

Where access, tolerance or weather prevents work, we are entitled to a schedule extension and to recover documented costs of delay, standby and remobilisation. Neither party is liable for delay caused by events beyond its reasonable control, including strikes, supplier failure, extreme weather and government action.

08Warranty

Warranty excludes damage from misuse, vandalism, impact, structural movement beyond design tolerance, work by others, and failure to perform the maintenance in our close-out package. Warranty service is available once the project is paid in full.

09Intellectual property

The site, the portal, and their text, layout, code and imagery are owned by Crystal Clear Installations Inc.. Shop drawings, engineering details and takeoff data a company prepares in D8Pro remain that company’s property; we claim no ownership of them and do not use them for any purpose other than running the service.

Drawings and specifications you send us remain yours. You grant us the licence needed to estimate, engineer, fabricate and install the work, and to keep a project record.

10Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.

Subject to that, and except where the signed project contract provides otherwise: our aggregate liability arising from the site or portal is limited to CAD $1,000; our liability arising from a project is limited to the contract value of that project; and neither party is liable for indirect or consequential loss, including lost profit, lost revenue or loss of use.

The site is provided “as is”. We do not warrant that portal availability will be uninterrupted, or that content on the public site is free of error.

11Governing law and disputes

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there. The parties will first try to resolve a dispute by negotiation between senior representatives, then by mediation in Toronto. Failing that, disputes are subject to the exclusive jurisdiction of the courts of Ontario, except where a project contract requires arbitration or a statutory adjudication under the Construction Act applies.

12Contact us

Crystal Clear Installations Inc.
Operator of D8Pro
1420 Meyerside Drive, Unit 12, Mississauga, ON L5T 1C9
[email protected] · +1 (416) 555-0142